I've run out of inventory for a product in my subscription box. What do I do?

If you run out of inventory for a product included in your Subscription Box and a shipment containing that item tries to get added to Shopify, Conjured Subscriptions will send an "Inventory Alert" email to the notification email you have specified on the Settings > General page within the app. The email will inform you that you're out of inventory for a specific shipment, and prompt you to login to fix the problem. 

If you'd prefer to be notified before you're completely out of inventory, you can set an Inventory Alert limit on the Overview tab of the Subscription Box details page. Scroll down to the "Additional Settings" section and find the setting titled "Notify via email when shipment inventory options is less than or equal to...". By default, this will be set to -1, indicating that you won't be notified until the inventory for items in your shipment hits 0. Change this to whatever value you'd like to be notified about.

If you're in a position where you've run out of inventory, you have a couple options:

Allow Overselling

You have the option of allowing orders to go into Shopify despite not having a sufficient amount of inventory. If the shortage is a short-term issue, and you're receiving a shipment of new inventory soon, this option allows you to hold the orders within Shopify until you're ready to fulfill them. To enable this option, go to the Overview tab of the Subscription Box details page and scroll down to the "Additional Settings" section. Find the section titled "Allow order to be added to Shopify even if inventory is unavailable?" and set it to "Yes". That will allow orders that have been "stuck in limbo" (meaning that they've been paid for but not yet added to Shopify) to flow into your Shopify Orders section.

Change the Product

If you don't anticipate getting a shipment of new inventory soon, the best course of action is to change the out-of-stock items to products which are in stock. You can do this by going to the Shipments tab of the Subscription Box details page, finding the shipment(s) containing the out-of-stock item, and editing it so the out-of-stock item is no longer included in the shipment. After you save your changes, the app will update all upcoming shipments, and any shipments that have been "stuck in limbo" (meaning that they've been paid for but not yet added to Shopify").

Other Options

Generally the two options above work for our merchants, however if there's a different way your company would like to handle out-of-stock items, please contact us at support@conjured.co to let us know.

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